PRIVACY POLICY

Translator LLC (“Translator,” “us,” or “we“) is committed to protecting your privacy. This privacy policy describes Translator’s information practices and the choices available to you regarding Translator’s use of your personally identifiable information (that is, information that can be used to identify a person, hereinafter referred to as “PII”) and how you are able to access and update this information.

Translator provides a web-based and mobile service designed specifically for the communication needs of employees in the workplace (the “Services“). The Services are made available to users whose employers have Translator accounts (“Customers“) via Slack.com (the “Site“). Translator and its Customers use the Services to communicate with our Translator-Coaches (“Coaches“). The Services allow Customers to communicate with Coaches regarding difficult conversations in the workplace (“Content”). Translator will not modify Customer Content except as necessary to provide the Services, prevent or resolve service or technical problems, or at Customer’s request in connection with support matters. Translator will not disclose Customer Content except as described in this privacy policy or the agreement governing Customer’s use of our Services.

The use of information collected through our Services shall be limited to the purpose of providing the Services for which Customer has engaged Translator, or as otherwise described in this privacy policy.

Information You Provide to Translator and How We Use It

Customers: If you are a Customer (employee or employer), Translator may require you to provide information (including PII) to allow us to deliver the Services, to manage and administer your account, and for billing purposes. To those ends, we may require Customers to submit information such as names, company names, email addresses, phone numbers, billing addresses, and financial qualification information.

Customers also provide other information to Translator through their use of the Services. For example, the Services allow Customers to input names and other information about other employees that Customers wish to use the Services to communicate about. Translator does not use or access such information except with Customer’s permission, in order to provide the Services, and to provide related support and assistance. Translator does not sell this information. Translator does not use this information to contact other employees except on Customer’s behalf and at Customer’s direction. Translator will not allow other Translator Customers (employees, supervisors, or employee’s company) to access this information.

Customers are solely responsible for all Content and other information they input into the Services. Translator will not alter Content that Customers intend to share, and will not share with third parties other than those with whom Customer expressly intends to share Content with.

Information We Automatically Collect and How We Use It

From Customers: If you are a Customer, we may automatically collect information about your account and your interaction with and use of the Services. We collect this information in order to deliver the Services and to provide you with reporting and analytics relating to your use of the Services.

This information may include:

  • Date and time you uploaded Content to our Service;
  • Number of times and length of time Content was presented by you using the Services (note: this data is gathered anonymously, no personal identifiers will be attached to any information we collect);
  • General topics of conversations between Services and Customer

Translator does not provide any personal data regarding conversations that Customer may have with Coaches to Customer-Employer. Translator does not track any personal information about any individual Customer that uses the Services. Translator does not track your IP address or location. All conversations are anonymous.

Other Statistical Information: Translator may monitor Customers’ use of the Services, analyze Customer data, and compile statistical and performance information related to the provision and operation of the Services. Translator may make such statistical and performance information publicly available in an anonymized and aggregated manner, provided that such information does not incorporate identifiable Customer data and/or Customer confidential information.

With Whom Will We Share Your Information?

Our primary goal in collecting any information from you, including PII, is to provide you with the best Service we can. We will share your personal information with third parties only in the ways that are described in this privacy policy. Translator does not share, sell, rent, or trade PII with third parties.

Translator may share information collected from Customers with third party service providers that perform work on Translator’s behalf or which Translator utilizes to deliver, monitor, or improve the Site and Services. Any transfers to third parties are covered by the provisions of this privacy policy pertaining to notice and choice as well as the applicable agreements governing our relationship with our Customers. These third parties are authorized to use your PII only as necessary to provide services to Translator. Translator may, only at Customer’s request and on Customer’s behalf, share Customer information with Customer’s Employer or Human Resource department.

We may also share your information in connection with the following:

Legal Compliance: Translator reserves the right to use or disclose any information provided by Customers if required by law, to investigate fraud, or if Translator reasonably believes that use or disclosure is necessary to protect your safety or the safety of others, Translator’s rights and/or to comply with a judicial proceeding, court order, subpoena or other legal process, or to any third party with your prior consent to do so.

As Part of an Asset Transfer: In the event Translator goes through a business transaction such as a merger, an acquisition by another company, or a sale of all or a portion of its assets to which this privacy policy relates, your anonymous aggregated data will likely be among the assets transferred and you will be notified via email and/or a prominent notice on our Web site of such change in ownership or a change in the use of your PII, as well as any choices you may have regarding your PII. You acknowledge that such transfers may occur.

Security

Translator protects your information online by using industry standard encryption methods to prevent unauthorized access to Content, data, and Customer account information stored on our servers. To learn more about encryption generally, please click here(add hyperlink).

When you enter sensitive information (such as credit card number) on our registration or order forms, or your login credentials to our platform, we encrypt that information using secure socket layer technology (SSL). To learn more about SSL, please click here. We protect PII in our databases, and any sensitive transmission of passwords and authentication tokens are transmitted using HTTPS (TLS 1.0/1.2). If you are a Customer of Translator and wish have SSL enabled throughout the Services, please contact your Translator account manager or sales representative.

Translator and its service providers also maintain strict physical security at properties and facilities and only provide access to authorized personnel.

Access to the information you provide us with is restricted to those of our employees, contractors and agents who need to know that information in order to operate, develop or improve our Site or Services.

While we follow generally accepted industry standards to protect the information submitted to us, both during transmission and once we receive it, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

If you have any questions about security on our Site or Services, you can email us at info@translator.company.

Changes to this Privacy Policy

Translator reserves the right to modify this privacy policy at any time in our sole discretion. If we decide to make any material changes, we will notify you of changes by email or by posting a notice to our home page on the Site and other places we deem appropriate prior to the change becoming effective so that you are aware of the information we collect, how we use it, and under what circumstances, if any, we disclose it. Please review our privacy policy frequently. Your continued use of our Services and Site following any changes to this privacy policy constitute your acceptance of such changes, and any amended privacy policy will apply to information previously collected.

Contacting Us about this Privacy Policy

In the event you have any questions about this privacy policy or Translator’s information practices please contact us by submitting an inquiry here.

Effective Date of this Privacy Policy: November 7, 2017